Appliance not working?
Local appliance and TV help in Inverness and across the Highlands
Appliance or TV not working? Before you book an engineer, speak to us.
If your washing machine, dishwasher, fridge, freezer, oven, cooker or television is not working properly, call us first. We can usually help you work out the right next step in a few minutes.
After more than 25 years supplying, delivering and installing appliances and TVs across Inverness and the Highlands, we have a good sense of the issues that are often simple, the faults that may require professional repair, and when replacement may be the more sensible route.
Call us before you head down the wrong route
When something stops working, the natural reaction is to search for an engineer, contact the manufacturer, or start looking at replacements online.
Sometimes that is the right route. Sometimes it is not. A quick call to us can often help you understand the most sensible next step before you waste time, money or effort in the wrong direction.
Why customers call us first
Customers usually contact us before speaking to an engineer or replacing the product because they want a straightforward, practical opinion first.
We deal with appliance and TV problems every week — from refrigeration failures and washing machines stopping mid-cycle to televisions with picture, sound, setup or connection issues.
Because we supply, deliver and install these products every day, we can often help you quickly judge whether repair, warranty support or replacement is likely to make the most sense.
How we can help
Talk through the fault or issue
Tell us what the appliance or TV is doing, how old it is, and whether any warning lights, noises, error codes, picture problems or sound issues are showing.
Check the obvious first
We can help you rule out simple issues such as power, water supply, filters, doors, settings, inputs, cables or connection problems.
Sense-check repair vs replacement
We’ll help you judge whether repair is worth asking about, or whether replacement may be the more sensible route.
Check warranty routes
If the product may still be under warranty, we can help you understand what information you may need and who the correct next contact is.
Check suitable replacement options
If replacement is needed, we’ll guide you towards the right appliance or TV for your home, space, viewing habits and budget.
Deliver and install properly
Our own team can deliver, install, set up, test and make sure everything is working before we leave.
Before you replace anything
It is worth checking a few simple things first. These checks do not fix every fault, but they can sometimes save unnecessary call-outs, panic buying or replacing something that only needed a simple check.
- Has the appliance or TV definitely got power?
- Has a fuse tripped?
- Is the water supply turned on, where relevant?
- Is the appliance showing an error code?
- Is the door closing properly?
- Has the filter been checked or cleaned?
- Has it been switched off and restarted?
- For TVs, is the correct input or source selected?
- For TVs, are the aerial, HDMI cables or connected devices working properly?
- Is the product still under warranty?
If you are unsure after checking the basics, give us a call and we’ll help you decide whether repair, warranty support or replacement is the most sensible next step.
Repair or replacement: what makes sense?
When repair may be worthwhile
Repair often makes sense when the product is fairly new, the likely fault is minor, or the cost of repair is sensible compared with replacement.
Some TV problems can be caused by settings, inputs, HDMI devices or signal issues rather than the television itself. With appliances, issues can sometimes relate to drainage, levelling, filters or setup.
When replacement may be more practical
Replacement can become the more sensible option when a product is older, parts are difficult to source, faults are recurring, or repair costs no longer stack up financially.
If replacement is the better route, we can help you choose the right product, check measurements and access, then deliver, install and set everything up properly.
We’ll always try to point you towards the most sensible option rather than pushing you unnecessarily towards replacement.
Bought from us? Definitely call us first.
If you bought the appliance or TV from Panasonic Store Inverness, call us before you contact anyone else. We may be able to check the purchase history, advise on warranty routes, explain what information the manufacturer may need, or help you decide whether repair or replacement is the more practical option.
Even if the product is outside warranty, we can still help you work out the next sensible step.
What happens if you need a replacement?
We check the basics
We’ll ask the right questions about the product, the fault, the age, the warranty position and the space it fits into.
We find suitable options
We’ll check local stock and available supply, then explain realistic choices without making it more complicated than it needs to be.
We arrange delivery
We’ll agree the next practical delivery and installation option with you, based on availability and the work required.
We install properly
Our own team will install, set up, test and make sure everything is working before we leave.
Information that helps us advise you
When you contact us, it helps if you can tell us:
- What type of product it is
- The brand and approximate age
- Whether you bought it from us
- What fault, error code, picture issue, sound issue or warning light is showing
- Whether it is freestanding, integrated, wall-mounted or built-in
- Any size restrictions, access issues or installation details
- Whether the product is still under warranty
Do not worry if you do not have all of that information. We can still talk it through.
Not sure what the right next step is?
We cannot diagnose every fault over the phone, and we are not a repair company, but we can often help you work out whether repair, warranty support or replacement is likely to make the most sense.
The aim is simple: helping you avoid wasting time, money or effort in the wrong direction.
Need help with an appliance or TV in Inverness or across the Highlands?
Call us, visit the shop, or send us a message with the product type, brand, age and fault. We’ll help you work out the most sensible next step.
Panasonic Store Inverness
112 Academy Street
Inverness
IV1 1LX
