Last updated: 10 April 2026

1. Introduction

This Privacy Policy explains how Panasonic Store Inverness collects, uses, stores and shares personal information when you visit our website, contact us, place an order, ask us to deliver or install goods, register for marketing, apply for finance, or otherwise deal with us.

This policy is intended to be clear and easy to understand. If anything is unclear, please contact us using the details above.

2. The Personal Information We Collect

The information we collect depends on how you deal with us. We may collect:

• Identity and contact details — name, billing address, delivery address, email address and telephone number.
• Order and account information — products bought, order history, account details and notes needed to fulfil your order.
• Delivery and installation information — access details, installation requirements, appliance removal requests and practical delivery information.
• Payment and finance information — payment confirmation and, where finance is chosen, information needed by the finance provider.
• Communications — emails, phone calls, messages, complaint records, service queries and aftercare enquiries.
• Website and device information — IP address, browser type, pages visited, cookie identifiers and consent preferences.
• Marketing preferences — whether you have asked to receive news, offers or updates from us.

3. How We Collect Your Information

We collect personal information directly from you when you:

• buy from us in-store or online;
• create an account or use our website;
• ask us about products, availability, delivery, installation or repairs;
• request a callback, quote or visit;
• subscribe to email marketing or other updates;
• apply for finance;
• contact us by email, telephone, social media or in person.

We also collect limited information automatically through cookies and similar technologies when you use our website. More detail is set out in our Cookies Policy and cookie consent tools.

4. How We Use Your Information and Our Legal Bases

Under UK GDPR, we must have a valid legal basis for using your personal information. The legal basis depends on why we are using it.

Where we rely on consent, you can withdraw that consent at any time. Withdrawing consent will not affect processing carried out before withdrawal.

5. Who We Share Your Information With

We do not sell your personal information. We only share it where needed for genuine business reasons, including with:

• delivery, installation, recycling and logistics providers;
• payment service providers and finance providers;
• website, hosting, IT and communication providers;
• analytics and consent-management providers;
• manufacturers, warranty providers or repair agents;
• professional advisers such as accountants, insurers or legal advisers;
• courts, regulators, law enforcement or other authorities where legally required.

If you apply for finance, your information will also be processed by the finance provider and governed by that provider’s own privacy information as well as ours.

6. International Transfers

Some service providers may store or access information outside the UK. Where that happens, we will only use providers and arrangements that give your personal information appropriate protection under UK data protection law, such as adequacy regulations or approved contractual safeguards, including standard contractual clauses where appropriate.

7. How Long We Keep Your Information

We do not keep personal information for longer than necessary. Retention varies depending on the type of information and why we collected it.

• Orders, invoices and core accounting records: usually kept for at least 6 years after the end of the relevant financial year.
• Customer service, warranty and installation records: kept as long as needed for aftercare, warranty, complaints and related legal issues.
• Marketing records and consent preferences: kept until you unsubscribe, withdraw consent, or we decide they are no longer current or useful.
• Website analytics and cookie-related data: kept in line with cookie settings, provider controls and operational needs.

If we need to keep information for longer because of a legal claim, dispute, warranty issue, fraud investigation or regulatory requirement, we may do so for that purpose.

8. Cookies, Analytics and Similar Technologies

Our website uses cookies and similar technologies. Some are strictly necessary for the website to work properly. Others may help us measure performance, understand how the website is used, personalise content, improve functionality or support advertising and marketing activity.

Non-essential cookies and similar technologies are only used where you have given valid consent through our cookie tools.

Our cookie tools may refer to categories such as analytics, advertising, personalisation, functionality and security. These categories help explain the purposes for which cookies or similar technologies may be used.

You can manage your cookie choices through our cookie banner or your browser settings. Rejecting some cookies may affect how parts of the website work.

9. Marketing

If you ask to receive marketing from us, or where we are otherwise permitted to contact existing customers, we may send news, offers, product launches or service updates by email or other channels permitted by law.

You can opt out of marketing at any time by using the unsubscribe link in an email, changing your preferences, or contacting us directly. Opting out of marketing will not stop us sending service messages about an order, delivery, installation or warranty matter.

10. Your Data Protection Rights

Under UK data protection law, you have rights that may apply depending on why we hold your information. These include the right to:

• be informed about how we use your personal information;
• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in some circumstances;
• ask us to restrict how we use your information in some circumstances;
• object to certain uses of your information, especially where we rely on legitimate interests or direct marketing;
• receive certain information in a portable format where the law allows;
• withdraw consent where we rely on consent.

To exercise your rights, contact us using the details at the top of this policy. We may need to verify your identity before acting on a request.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

ICO website: ico.org.uk
ICO telephone: 0303 123 1113

12. Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure, but we work to keep our systems and suppliers appropriate to the nature of the information we hold.

13. Links to Other Websites

Our website may contain links to third-party websites, services or social media platforms. Those third parties have their own privacy notices and practices. We are not responsible for their content or privacy handling once you leave our website.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational or website changes. The latest version will always be published on our website with the date of the most recent update.

15. Contact Details